Contact us

Effective Date: 2026-06-15 Published by: Admin Source: Acctes.com

Contact Us

We are here to help. Whether you have a question about a product, need assistance with an order, or simply want to share feedback, the Acctes support team is ready to assist you.

Customer Support

Email: support@acctes.com — We aim to respond within 24 hours on business days.
Response Time: Most inquiries are answered within 12–24 hours. Complex issues may take up to 48 hours for a thorough resolution.
Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (GMT+8 / China Standard Time). Excludes Chinese public holidays.

For Wholesale & Bulk Orders

If you are interested in placing a wholesale or bulk order, please reach out to our dedicated team at wholesale@acctes.com for customized pricing and dedicated account management.

Before You Contact Us

To help us serve you faster, please include the following when contacting support:

Your order number (if applicable).
The email address associated with your account.
A clear description of your question or issue.
Photos or screenshots if reporting a product defect or issue.